Refund policy

Returns and refunds

We do not accept returns for a change of mind or if you select the wrong item or variant when placing your order, except where required by law. If we send you the wrong item, contact us and we’ll help resolve it. 

Damaged, incorrect, or missing items

Please inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact us at support@ivarona.com within 15 days of delivery where possible. Include your order number, a description of the issue, and clear photos where applicable. If you have a delivery slip, please include a photo showing the delivery date. A delivery slip is not required.  We’ll review the issue and, where appropriate, offer a replacement or refund. Do not send an item to us unless we give you return instructions.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may have the right to cancel or return it within 14 days of delivery for any reason, without giving a reason. 

Contact us at support@ivarona.com to exercise this right and receive return instructions if a return is needed. Please do not send an item before contacting us. This policy does not limit any rights you have under applicable law. 

Refunds

If we approve a refund, we’ll issue it to your original payment method within 10 business days, or sooner if required by law. Your bank or payment provider may take additional time to make the funds available. 

If more than 15 business days have passed since we approved your refund, contact support@ivarona.com.